This policy describes how Sorbet Live Ltd. and, its other group companies (collectively described as
“we”,
“us” or “our”) and its third-party marketing and advertising partners collect, use, process and
share
information about you.
This Privacy Policy applies whenever you use our “Services,” which means our apps, products,
services,
content, our websites, such as Sorbet.Live and others, and whether such Services are received
through your
mobile device, one of our website or on other platforms such as Facebook. It describes how we
collect, store,
use, and disclose your personal information when providing these Services to you, and your rights
and choices
concerning your information.
By downloading, accessing and/or using our app, or interacting with our websites or other Services,
you agree
to the collection and use of your information in accordance with this Privacy Policy. If you do not
want us to
collect, store, use, or share your information in the ways described in this Privacy Policy, you may
not use
our app or use our other Services.
We’ll collect and store any information that you provide to us, including when you create your
account or a
user profile.
When you use our Services, you may give us information directly (like when you’re setting up your
account),
and we’ll store that information on our systems and use it for the purposes described in this
Privacy Policy.
Some parts of our Services may use a more traditional registration or account set-up process where
you may be
asked to give us information like: your first and last name; your username; your gender; your age or
birthday;
your e-mail address; a password; and/or other information that helps us make sure it’s you accessing
your
account or helps us improve our Services.
We may also let you create a user profile that other users can see. Your user profile may include
information
like: your first and last name; your app username; your gender; your biographic details (like your
age or age
range); the approximate physical location information that you provide; and/or a user ID that is
created by us
and used to identify your app account.
When you use our Services, we’ll collect information about the ways in which you use and interact
with our
Services, such as when and for how long you use our app, use the different app features and the
other users
you interact with, purchases you make, progress or levels you achieve, and other in-app activities.
If you choose to use communication features in our Services that allow you to communicate or share
information
with other users, then we’ll collect and store such information. This includes: your participation
in user
chats and message boards; your public posts or comments on other users’ profiles or boards; your
non-public
messages or invitations (including gifts and requests) to other users. This is collected and stored
either
directly through our websites or through in-app mechanisms; your chats with other users (whether by
instant
message or live chat); and/or your posted photos, drawings, or other user-generated content.
We may access in real-time, record, and/or store archives of these communications, comments, photos,
drawings,
questions and other user-generated content on our servers to protect the safety and well-being and
ensure a safe
and appropriate environment for our users; to protect our rights and property in connection with our
Services;
to conduct research; to operate, improve, personalize, and optimize our Services and our users’
experiences,
including through the use of analytics; and to manage and deliver advertising. Where required by
law, we will
seek your consent for this.
If you purchase in-app virtual currency or items in our app, our third-party payment processor will
collect
the billing and financial information it needs to process your charges. This may include your postal
address,
e-mail address, and financial information. Our payment processors do not share your financial
information,
like credit card numbers, with us but they may share non-financial information related to your
purchases, like
your name, billing address, and the items purchased.
When you ask for help from our Customer Support team, we will collect and store the contact
information you
give them (generally, your name and e-mail address), information about your app progress or activity
on our
Services, and your User ID number. We will also store the communications you have with our Customer
Service
team and any additional information in those communications in order to provide support and improve
the
Services.
For example, we may collect and store some or all of the following information from the provider of
the
connected third-party application: your first and last name; your profile picture or its URL; your
user
identification number (like your Facebook ID number), which may be linked to publicly-available
information
like your name and profile photo; your friends’ user ID numbers and other public data; the e-mail
address you provided to that third-party
application; your approximate physical location and that of the devices you use to access our
Services; your
gender;
your birthday, age, and/or age range; information about your activities on or through the connected
third-party application; other publicly-available information on the third-party application; and/or
any other
information that you or the provider of the third-party application share with us.
If you access our Services from a third-party application or connect our Services to a third-party
application, you should also read that third-party application’s terms of service and privacy
policy. If you
are unclear about what information a third-party application is sharing with us, please go to the
third-party
application to find out more about their privacy practices.
We, our service providers, and our business partners use these cookies and other similar
technologies to
collect and analyze certain kinds of technical information, including: IP address; the type of
computer or
mobile device you are using; platform type (like Apple iOS or Android);
your operating system version; your mobile device’s identifiers, like Android Advertising ID (AAID);
application performance and de-bugging information; your browser type and language;
referring and exit pages, and URLs; the number of clicks on an app feature or web page;
the amount of time spent on an app feature or web page; domain names; landing pages;
pages viewed and the order of those pages; and/or app state and the date and time of activity on our
Services.
In some cases, we will cross-reference the above information with your User ID.
If you use our app on a mobile device, in addition to your device identifiers (described above), we
may also
collect: the name you have associated with your device; your country; your telephone number (if you
provide
it); your specific geolocation (with your permission); your mobile contacts (with your permission);
and/or
information about the games and other third-party apps you have on your device.
The main use of the information we collect and store is to provide you with the Services you request from us and to improve your app experience, but there are other uses as well, such as: to improve and optimize our Services and our users’ experiences; to create your app accounts and allow you to use our features; to identify and suggest connections with other users and personalize our Services to you; to communicate with you about the Services you’re using, including in-app updates, new Services, and promotional offers that we think might be of interest to you; to enable users to communicate with each other; to provide technical support and respond to user inquiries; to protect the safety and well-being of our users; to protect our rights and property in connection with our Services; to prevent fraud or potentially illegal activities, and to enforce our Terms of Service; to manage and deliver contextual and behavioral advertising; to administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by us or our business partners; to comply with our legal obligations, resolve any disputes we may have with you or other users, and to enforce our agreements with third parties; and/or to conduct research.
You can request a copy of or deletion of your app account data by sending an email to info@sorbet.live To review and update personal information associated with your player profile in certain apps, visit the “Profile” & “Settings” page in that app. Your privacy settings and other access and sharing preferences can also be reviewed and edited through your app application. For deletion requests, we will take reasonable measures to delete your personal information from our records. If you have sent content through or posted content on the Service, we may not be able to delete it. We will keep certain records (e.g., personal information relating to payments or customer service matters) where we need (and have rights) to, such as for legal or accounting purposes. We’ll also keep information in order to exercise, defend, or establish our rights. If you have any problems with the websites, an app or any of our services, please Contact Us.
We use advertising to enable us to offer our app, features, and other Services for free. These
advertisements
may include, without limitation, banner ads, full-screen ads, or “offer wall” (offers made by a
third party in
exchange for in-app benefits). To clarify, proposals on the “offer wall” are made by a third party,
not by us,
and therefore we are not responsible for the content or services provided by such third parties.
We do not actively share personal information that directly identifies you with third-party
advertisers for
their direct marketing purposes unless you give us your consent. To enable advertisers, ad networks,
and
“offer wall” providers to serve you with more relevant ads, they may collect, or we may collect and
share with
them, the following types of information when you use our Services: performance data (like the
number of
clicks on an advertisement); certain technical information (like IP address and de-identified
persistent
device identifier such as a hashed Android ID); a unique identifier, such as your User ID; and/or
other
contextual data about your app progress (like your level and session length).
In addition to serving you with relevant ads, the information collected may be used to: measure how
effective
ads are; offer you targeted advertising (both on and off our Services) in order to personalize your
experience
by showing you advertisements for products and services that are more likely to appeal to you (a
practice
known as interest-based advertising or behavioral advertising); and/or undertake web analytics to
analyze
traffic and other user activity to improve your experience.
Advertisers or ad networks may collect this information through the use of cookies and other similar
tracking
technologies, and they may use a single tracking technology or multiple tracking technologies at the
same
time.
Please note that we might send you “push notifications” as well as other notifications and messages
to the
extent you permit us to do so. If you wish to stop receiving such notifications, you may opt-out
through your
device settings. Other manners of notifications, advertisements and newsletters sent by us will
include
customary opt-out mechanisms.
From time to time we may run promotional campaigns or competitions during which we may collect
certain
personal information from you, such as your name, address, post code, email address or other
information or
content submitted in order for you to claim a prize. Use of such information shall be made solely in
connection with such campaign or competition. Other terms may apply. We may cross-reference
information may
also be combined with your other account information or other information you provided to us which
will be
processed, stored and shared in accordance with this Privacy Policy.
If you have any problems with the website, app or any of our services, please contact through
our Email